Return Policy

Effective date: August 12, 2026

Real Foodz LLC prepares fresh, perishable meals to order each week. Because we purchase ingredients and begin preparation based on confirmed orders, our refund policy reflects the nature of perishable food.

Changes and cancellations

Before the weekly cutoff. You may change or cancel your order for the upcoming week at no charge. Contact us at realfoodzllc@gmail.com or (805) 357-2753 before FRIDAY 11:59 PM PT.

After the weekly cutoff. Once the cutoff passes, ingredients are purchased and preparation begins. Orders cannot be changed, canceled, or refunded for that week.

Problems with your order

If your order is missing items, contains the wrong items, or arrives in unsatisfactory condition, contact us within [24] hours of pickup or delivery at realfoodzllc@gmail.com or (805) 357-2753. Please include your order number and, where possible, a photo.

If we made an error, we will make it right with a replacement meal, account credit, or refund for the affected item, at your preference.

We are not able to offer refunds for taste or preference reasons. If a menu item isn't for you, let us know — that feedback shapes our menu, and we'll help you choose differently next week.

Uncollected and undelivered orders

You are responsible for collecting your order during the posted pickup window and for promptly refrigerating delivered meals.

Orders not collected during the pickup window are not eligible for refund or replacement, as prepared perishable food cannot be resold or safely held.

If a delivery cannot be completed because of an incorrect or inaccessible address you provided, the order is not eligible for refund. If a delivery fails because of our error, we will replace the order or issue a full refund.

Meal packages and subscriptions

Meal packages and subscriptions are prepaid for the full term.

Once the first week of a package or subscription has been fulfilled, the remaining balance is non-refundable. If you need to stop mid-package, contact us — we will apply the value of any unfulfilled weeks as account credit toward a future purchase. Account credit does not expire.

Subscription renewals. Your subscription automatically renews at the end of each term at the then-current price until you cancel. You may cancel future renewals at any time through your customer account at realfoodz.org, or by emailing realfoodzllc@gmail.com or calling (805) 357-2753. Cancellation takes effect at the end of your current term, and you will receive all meals you have already paid for. Renewal charges already processed are subject to the package terms above.

How to request a refund

Email realfoodzllc@gmail.com or call (805) 357-2753 with your order number and a description of the issue. We respond within 2 business days.

Approved refunds are issued to your original payment method and typically appear within 5 to 10 business days, depending on your bank.

Contact

Real Foodz LLC 1027 S Blosser Rd Santa Maria, CA 93458 realfoodzllc@gmail.com (805) 357-2753